LDG Gives Back
1:00 p.m. - 5:00 p.m.
Join NPMA’s Leadership Development Group as they host a volunteer project in Orlando to benefit underprivileged children. Volunteers will help at a local preschool and give back to the community through reading to the kids and maintenance projects at the property.
PestWorld Opening Ceremony Featuring Street Breakz
1:30 p.m. - 2:30 p.m.
Opening General Session Featuring Yossi Ghinsberg
8:30 AM – 10:00 AM
Yossi Ghinsberg is a world explorer, epic storyteller, and author of the book Jungle, which has been produced as a major motion picture.
Yossi’s ‘Amazon Survival Skills for Business’ is a mesmerizing storytelling session that will keep you riveted to the edge of your seat. He knows survival like no one else, and he knows why it is important for businesses to learn and embed these survival principles. Learn how to awaken your ‘Day to Day Hero,’ following a set of natural survival skills we have all forgotten that we possess. His survival skills for business are designed to shift your perspective and inspire you to always assume responsibility, taking your game to the next level.
NPMA Annual Membership Meeting
8:00 a.m. - 8:30 a.m.
All members are encouraged to attend NPMA’s Annual Membership Meeting to meet the leadership of your association and hear about the exciting educational, networking and resource opportunities planned for the 2018/19 year.
Industry Awards & General Session Featuring Dennis Snow
8:30 AM – 10:30 AM
Dennis Snow’s customer service abilities were honed over 20 years with the Walt Disney World Company. There, he developed his passion for service excellence and the experience he brings to the worldwide speaking and consulting he does today.
He began his Disney career in 1979 as a front-line attractions operator. As he advanced through the company, Dennis managed various operating areas throughout the park, learning and applying
the skills it takes to run a world-class, service-driven organization. Dennis launched a division of the Disney Institute responsible for consulting with some of the world’s largest companies including ExxonMobil, AT&T, General Motors and Coca Cola. During this time, he presented to audiences in diverse locations around the world, such as South Africa, Australia, Mexico, England and Argentina. This division quickly became
the fastest growing venture of the Disney Institute and experienced repeat business of nearly 100%.
Today, Dennis is a full-time speaker, trainer and consultant who helps organizations achieve goals related to customer service, employee development and leadership.
In the Mix Reception
5:30 p.m. - 7:00 p.m.
Join us for the “In the Mix” reception, where you will have the opportunity to learn about NPMA’s committees – including the Leadership Development Group, Professional Women in Pest Management, PestVets and the Diversity Committee. This is a great opportunity to meet other PMPs who share your interests.
PestWorld Final Night Party
7:30 p.m. - 10:30 p.m.
Close out your experience at PestWorld 2018 in Orlando with an unforgettable evening at Epcot. Join your fellow attendees for a fun and casual private reception in Epcot. The event will include food, friends, fun and a front-row seat to watch Epcot’s laser light show, Illuminations.
Black Friday in the Exhibit Hall
9:00 a.m. - 11:00 p.m.
On Friday, October 26, PestWorld exhibitors will offer special product and service promotions to all PestWorld attendees. Look for the list of specials to be advertised on the app starting Thursday afternoon.